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Support Center
Welcome to our Support Center. Here you will find access to our various FAQs, and help desk features. Please, if at any time you are unable to find what you are looking for, feel free to contact us and ask.
 Select a Support Area: I want to...
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Create Help Ticket
Our Help Desk System is the quickest and most efficient way for you to get in touch with our company. It allows us to track your support query and send it to the correct person, while at the same time watching over our technicians to insure quality service. If possible, please utilize this system for all inquiries.
Or send an E-mail to helpdesk@inverseflow.com. It will be automatically converted into a help ticket.
Contact InverseFlow
Are you looking for specific information, or have an inquiry that requires immediate attention? Our full contact information including our corporate phone numbers and the addresses to our offices can be found on this document. Please only call us if you have something urgent, we receive many phone calls per day and prefer to keep all support inquiries online for organizational purposes.
Online Manuals & FAQs
Some commonly asked questions may be found in our online manuals. Please select one below:
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View Help Desk Ticket & Thread
Through our automated help desk, you can view responses made to your tickets and post replies to them. If your problem is solved you can also close the ticket so that there are no more replies made to it.
Submit Product Question Form
Do you have a question regarding one of more of our products? This easy to use form will direct it the development and installations team for that product. Please, no support inquiries. Product questions, comments and suggestions only. All support inquires sent using this form will be redirected to our support dept. This may delay processing.
Retrieve Lost Ticket Code
If you are trying to access a ticket you've created in our automatic help desk system and cannot find your login code, use this from to enter your E-mail address and have your login information sent there. Please only enter the E-mail address that you used when you originally created your ticket, any other address will not work correctly. Your code will be E-mailed to you automatically once the correct address is entered.
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Can't find the answer you want?
If you can't find the answer you are looking for on our website, feel free to call us:
Sales: M-F 9-4PM CST
Support: 24/7
Please be sure to select the correct extension from the list to the right in order to reach the correct party.
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- Dial 111 for General Software Sales
- Dial 211 for Technical Questions & Pre-sales Questions for Advertising Server, PPC Engine and Web Invoice System
- Dial 213 for Technical Questions & Pre-sales Questions for Help Desk System
- Dial 215 for InverseFlow Fax/Facsimile Machine
- Dial 3 For Custom Service and Billing
- Dial 1 For Anything & Everything Else
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Support Charges and Additional Fees
Please feel free to contact our support dept. at any time with questions regarding our products. We will not charge you anything for help with using, or installing our products as long as:
- The issue is, in fact, with our product.
- The issue is not related to, or does not require our assistance in installing third party software, or software requirements that are published on our website.
- The issue takes no more than 15 minutes telephone support time, or logged-into-server support time to solve.
If your issue is related to a third party product, the product information was made public on our website and it takes our tech more than 15 minutes to help you install it, you will be invoiced $65.00 per hour.
Read more about our support policies.
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Note regarding credit card orders.
We often receive inquiries regarding the security of credit card information submitted to our order forms. We assure all our customers that our orders forms are 100% secure. We may, in some cases, require that you submit a signature file to verify your identity before an order is processed. Our security is provided by Register Now!, a division of Digital River, Inc. and VeriSign, Inc. Please feel free to click on the VeriSign logo to the right to verify this information and our secure certificate.
If you were asked to sign and fax in a credit card authorization form, please print the form and fax it to us.
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