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InverseFlow Help Desk System

Version 2.3 Now Released! Check out all the new features!

One of the most common questions we receive is "How can InverseFlow Help Desk help my business?" The answer is simpler than you would imagine. InverseFlow Help Desk enables your customers to:

Submit and view the status of support requests (known as Help Tickets)
Self-diagnose and resolve problems using the informational knowledge base database
Receive automatic trigger and non-triggered auto-responses

So, why use InverseFlow Help Desk System? In short, your customers will be happier because they will be better taken care of.

Customer support is key to any business -- especially in ultra-competitive markets such as the Internet. With InverseFlow Help Desk System you can provide your customers with the support they need, without increasing their costs. Unlike competing products which require yearly license fees to be paid for inferior features, we provide true enterprise technology with the features that large corporations need, and small businesses want.

No other market helpdesk can provide the technical support features that InverseFlow solutions can. Our product allows you to create literally thousands of departments, each with many thousands of technicians. In addition, our system has integrated features to help manage tickets for you. We even can provide a custom auto reply for each dept. of your company!

"We've been using the [InverseFlow] HelpDesk for a few weeks now and we really like it! Not only that, but they have added a couple of features, per our request...and they did it within a few days of us asking. VERY good company to deal with!" --Tina (Owner AffordableHost.com)

With security concerns as high as they are today, we provide the absolute best in protection of customer information and corporate information. Our software stores all date in a secure My SQL database in an encrypted binary format. Your technicians will only be able to view their tickets, and administrators are able to view all and even reply to tickets. Also, in the event that a customer submits a ticket to the incorrect department, InverseFlow Help Desk System allows you to move it to the correct place!

InverseFlow Help Desk Key Features:

Powerful and easy to use administration panel.

Secure data storage technology to protect privacy.

Powerful multi-administrator technology to manage technicians.

Unlimited technicians can attend to any given task, or dept.

Support for multiple departments in your company.

Interdepartmental movement of tickets.

Ultra-fast, ultra-stable technological architecture to guarantee up time.

Can handle tens of thousands of tickets at any given moment!

Setup unique auto-replies for each of your companies departments.

Variable inclusion in replies.

Detailed administration reports and back end.

Admin can view all tech-customer conversations and add comments.

Threads of replies can be moved to other technicians or departments.

Full design customization and no copyright display requirement.

Customize the ticket view, and ticket reply dialogs.

Tickets can be placed on hold, activated or closed.

When a ticket is on hold, the customer is not able to reply.

'Hold' prevents unruly customer behavior while keeping ticket visible.

Fully web based control panel.

Email notification options for staff.

POP3 and .forward E-mail ticket grabbing.

Database backup features and database restore features.

Advanced knowledge-base system. Categories, sub categories & questions.

Built in technical support system so you can get help fast from us!

Click here to view full feature list...

InverseFlow Select Snap Shots:

What our customers are saying:

"I saw the ads here on WHT for InverseFlow's Help Desk so I decided to check it out. I was extremely impressed when I first saw demos as they were very aestetically pleasing. I decided to give it a try and was quite happy to experience an incredibly easy install. Installation only required a few variables and then I only had to upload the files to the my site. Using the help desk has been easy, I can setup logins with certain priveleges to specific support type questions. So far customers seem to be liking the help desk, it's simple to use so there is no problem. Everything seems to be going very well with the software and the one time when I needed help my question was responded to within a reasonable amount of time. Overall, I am quite satisified with the InverseFlow help desk and would recommend it to companies seeking an intuitive and easy support solution." - Jonathan (Owner CitadelHost.com)

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Request More Information and Order:

For more information, please contact us at our online questions and comments form. If you wish to place an order, please utilize our secure and easy to use online store.